Privacy Policy

Effective Date: October 2025
Last Updated: October 27, 2025

1. Introduction

This Privacy Policy explains how Russell Ficken, Associate Broker – Coldwell Banker American Homes (“we,” “our,” or “us”) collects, uses, and protects your personal information. We are committed to maintaining your trust and protecting your privacy when you use our website, online tools, or digital assistants — including our GPT Assistant.

2. Who We Are

• Name: Russell Ficken, Associate Broker
• Company: Coldwell Banker American Homes
• Website: https://russellficken.cbamhomes.com
• Email: c21russ@aol.com
• Phone: 631-255-6852

We proudly serve Suffolk County, NY and surrounding areas with over 38 years of real estate experience.

3. Information We Collect

We may collect personal information through the following sources:

• Website contact forms on russellficken.cbamhomes.com
• Lead forms from Zillow, Realtor.com, and other real estate platforms
• Social media lead ads (Facebook, Instagram, etc.)
• Direct messages, phone calls, or emails you send to us
• Interactions with our GPT Assistant

Information may include:

• Name
• Email address
• Phone number
• Property interests or preferences
• Message content

4. How We Use Your Information

Your information is used only for the following purposes:

• Responding to inquiries and providing real estate assistance
• Following up on property requests or showing appointments
• Sending market updates, listings, or resources upon request
• Maintaining professional client relationships and communication

We do not sell, rent, or share your information with third parties.
All data is stored securely and used solely for direct client follow-up.

5. Data Security

We maintain reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, loss, or misuse.

6. Data Retention

Your information is kept only as long as necessary to fulfill the purposes outlined above, or as required by law or brokerage compliance policies.

7. Your Rights

You may:

• Request to access, correct, or delete your personal information
• Opt out of marketing communications at any time
  To do so, email c21russ@aol.com.

8. Third-Party Links

Our website and lead platforms (Zillow, Realtor.com, Facebook, etc.) are operated by third parties. We are not responsible for their privacy practices. Please review their respective policies for details.

9. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted to our website with the revised date above.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Russell Ficken, Associate Broker
Coldwell Banker American Homes
Email: c21russ@aol.com
Phone: 631-255-6852
Website: russellficken.cbamhomes.com